OVERVIEW
Our refund and returns policy lasts 45 days. If 45 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or confirmation number in the package.
Please, click on the button below to start a return:
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 45 days after delivery.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of your refund.
Your refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ikamanu.com
- Sale items
Only regular priced items may be refunded. Sale items cannot be refunded or exchanged.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ikamanu.com
SHIPPING RETURNS
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. For US shipments, there is a 2-3 day delivery time. For international shipments, times may vary depending on the country, however, it should take about 6-10 days to arrive.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
NEED HELP?
Contact us at info@ikamanu.com for questions related to refunds and returns.
FIT & SIZING
Our sizes range from small to x-large.
Fit Details:
- Fits true to size.
ENVIRONMENTAL BENEFITS
Our bathing suits are made out of recycled bottles.
Less water was used when producing the fabric.
Our product has been handmade in Colombia.
The fabric used has UV protection.
For every swimwear sold, we provide you a certificate of your collaboration to maintain the coral reefs. INVERSA removed lionfishes from the coral reefs as they are an invasive species to our ocean lungs; the coral reefs.
CARE & WASHING
Hand wash cold.
Do not wash in washing machine.
Do not tumble in dryer.
Do not iron.
Hang for natural dry.
Treat with care.
CONTACT
To contact our team please email the link below:
Email info@ikamanu.com